Effective 2 October 2026
Deskcue is a workplace request app: people ask for a drink or help from their seat, and a dedicated steward is alerted and delivers. This policy says exactly what the app stores and why. It is written to be read.
Account: your email address and sign-in credentials, handled by Firebase Authentication (Google LLC). If you sign in with Google, Microsoft or Apple, we receive your name and email from that account (with Apple you can choose to hide your email; we then receive Apple's relay address). With Google we also receive your account's profile picture; it is shown only inside your own workspace, beside your name. Deleting an account made with Apple also revokes Deskcue's access at Apple.
Profile: the name and department you enter, the place you say you sit, and a profile photo — your Google account's, or one you choose to add in the app (stored with your account, deleted with it) — shown to your workspace's steward and admin so requests can be delivered. For stewards, the app also records whether their phone is set up to ring (notifications and alert settings on or off), so an admin can help fix it; nothing else about the phone is read.
Requests: what you ask for, when, its status walk, and who served it. Requests are visible only inside your workspace and are automatically deleted after 90 days. Summaries of what was asked — counts per item, per day and month, per person — are kept so you can see your own history, and your workspace's admins can see the whole workspace's (useful for a canteen audit or monthly costs). Nobody outside your workspace sees them.
Device token: a push-notification token (Firebase Cloud Messaging) so the steward's phone can ring.
Crash reports: if the app crashes or hits an error, Firebase Crashlytics (Google LLC) sends us a report — the error, your phone's model, Android or iOS version and app version, with your account id, workspace id and role — so we can fix it. It never includes your messages, requests or contacts.
Feedback: what you send through Complaints & suggestions in the app, with your name, email, workspace and role, so we can read it and reply.
Guests: if you ask through a room's QR code, what you ask for — and your name, if you choose to give it — goes to that workplace's team and is kept with its other requests (deleted after 90 days). No account is created; your browser keeps only a note of your open request so the page can show its progress.
Plan orders: if you order a paid plan on deskcue.org, the details you send — your name, email, company and country — reach us by email so we can process the order, send your subscription code and invoice, and keep the business records the law requires. A subscription code is stored with its plan and order reference and, once used, the workspace it activated. We never see or store card numbers.
Monthly email: on the 1st of each month we email the workspace's owner — and one extra address its admin may add, such as an accountant — a summary of the month just ended: its requests, costs by the workspace's own price list, and a CSV of the detail. Every such email carries a one-tap stop link, and the workspace's admins can switch it off (or back on) any time in the app under Workspace → Monthly email.
No ads. No selling or sharing of data with anyone beyond our processor (Google Firebase, which hosts the database, authentication, notifications and crash reports). No tracking outside the app. No reading of your data by other workspaces.
Data is stored in Google Firebase (Firestore), region asia-south1 (Mumbai), protected by per-workspace access rules.
Edit your name, department and seat in the app. Leaving a workspace, or being removed by its admin, detaches your profile from it. To delete your account, open Workspace, tap your name, then Delete my account in the app — it erases your profile, your saved requests, your profile picture and your sign-in itself, immediately. Requests you placed remain in that workplace's history and monthly records: they are the workplace's own transaction records, kept for its bookkeeping. You can also email us from the account's address.
Deskcue is a workplace tool and is not directed at children under 16.
If this policy changes materially we will note it here with a new effective date.
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