Before you ask.

A request bell for your workplace. Members send what they need from their seat in two taps; the phones of the stewards who serve them ring loudly, and the first steward to tap I've got it brings it to exactly where they sit. Admins run the workplace: who joins, and who does what.

In the app, choose Set up my workplace and give its name, your name and your department. You become its admin, and Deskcue makes a six-character invite code you can share from the Workspace tab with everyone who should join.

Choose I have a code, type the six characters with your name and department, and tap Ask to join. An admin approves you — and decides whether you join as a member or a steward — and the app opens your workplace by itself the moment they do.

Usuals are the things you ask for again and again, saved once in your own words — "Black coffee, no sugar", or anything else you always ask for. Each can carry an optional note that goes with it every time, and stewards see your words exactly as you typed them.

Tap + on a usual, add a note or switch on Urgent if it helps, and tap Send. Where you sit goes with every request (the app asks once, then remembers), and if you just need someone to come over, tap Call on Call the steward — it sends straight away.

Yes — tap Withdraw while it's still waiting for a steward. Once someone has accepted it, they're already on it, so it can no longer be withdrawn.

You follow it live on your Home tab: who it's ringing, who has it, then on the way. When it reaches you, tap Got it ✓ — that closes the request, credits the steward with the delivery, and shows them your thanks.

It means the steward couldn't do this one — and they always say why. A steward can't decline without typing a reason, and it reaches you in their own words, with their name; tap OK once you've read it.

They tap On break? at the top of their queue, and their phone goes quiet while the other stewards on duty keep taking requests. If everyone is on a break, requests still queue and wait for them — and members can always see who's on a break under On shift today in the Workspace tab.

Zones are optional areas, such as floors, for bigger workplaces. Admins create them and choose which zones each steward covers; members pick the zone they sit in, and their requests ring the stewards covering it. If none of those stewards is available, every other steward on duty is rung instead, so nothing is left stranded.

Because ringing their phone is how requests reach them — with notifications off, nobody can. If they're off, Deskcue shows the steward what's wrong with a button that opens the right setting, keeps their queue closed until they're on, and lets admins see whose phone can't ring.

Each room can have its own printed QR poster, made by an admin in the app. A guest scans it with their phone's camera — no app, no account — and taps one of the suggestions your admins have set, writes their own, or just asks someone to come, then follows it live until it's delivered.

Each workplace has a daily allowance of guest requests by plan — Free 5, Team 25, Business 100 — counted from the workplace's own midnight. When it's used up, the room's page says so until the next day; your members' own requests are never limited.

Yes, for up to 10 people, forever — with every feature. Bigger teams choose a plan on our pricing page: at checkout you give your workplace's six-character invite code, and the seats grow the moment you pay — on every phone in the workplace, with nothing to type.

In the app, open Workspace, tap your name, then Delete my account: your profile, your usuals, your profile picture and your sign-in are erased at once (an owner hands the workplace to someone else first). Requests you placed stay in that workplace's history and monthly records — they are its own transaction records. If you haven't joined a workplace yet, tap Sign out, then Delete my account instead. Our Privacy Policy sets out what we store and why.

Check out the new plan for the same workplace when you need the bigger seat count. It starts the moment you pay — the checkout shows you first what changes — and the days left on the old plan don't carry over. Renewing the same plan is always safe: each renewal adds its time on top, by itself.

Cancel it from the link in its Paddle receipt, so it stops renewing. If a renewal of the old plan still comes through, it never replaces your new one — we email you its code instead, and you can write to us about that payment.

At deskcue.org/redeem, with your workplace's invite code — or in the Android app under Workspace → Plan. Every phone in the workplace sees the new seats at once. A code works once, for one workplace.

Email hello@deskcue.org or call +971 55 590 4778 — questions, ideas and problems are all welcome.